Classic Aire Care

Customer Complaints Summary 14 total complaintsin the last 3 years. 5 complaintsclosed in the last 12 months. If you've experienced an issue All complaint statuses (14) Service or Repair Issues (10) Type: Service or Repair Issues Status: Resolved More info Resolved:The complainant verified the issue was resolved to their satisfaction. Unresolved:The business responded to the dispute but failed to make a good faith effort to resolve it. Answered:The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction. Unanswered:The business failed to respond to the dispute. Unpursuable:BBB is unable to locate the business. We have been using Classic Aire Care since we moved into our house in 2019, and my family had been using this company before that. Last weekend, our upstairs Air Conditioning unit stopped working. This was the same unit that they had repaired two years ago, when they replaced the evaporator coil. When the technician came (REMOVEDM), he was great. He found that all of the freon was gone. He performed a leak test and determined the leak was due to the soldering they did when they replaced the evaporator coil. He kindly said that, since it was poor workmanship on their part, they would replace the freon and fix the soldering for free. He did so, but then when he went to start the REMOVEDunit, the compressor was burned out. I then looked up on the web as to what would cause

Sterling was on time and was efficient in replacing a pipe that came from the basement to our outside faucet that was ruptured by the hard freeze this Winter. He was friendly, professional and explained everything he was doing. Sc I was able to schedule this repair online and choose the day and time that worked best for us.

Frank with Classic Aire Care was great. They came out very quickly, same day, after I called about an issue with our furnace cutting off. He diagnosed the issue and fixed the it quickly. He explained the issue to me with plain language. Very professional and prices were very reasonable. I would highly recommend!

I was having trouble with my furnace shutting off. I changed batteries and filter, turned unit off and on. It did come back on for a couple days then shut off again. I called Classic Aire Care (very polite phone call) and they sent a technician out same day. My technician, Mitch arrived on time and immediately put on shoe covers before coming in. We talked about the problem. He looked at my thermostat and then went downstairs to look at furnace. There was no apparent problem. He was very kind and educated me on what it could possibly be. Mitch did a thorough check of the furnace and made sure it was running properly. Mitch was very professional and yet made me feel like I knew him forever. I highly recommend Classic Aire Care and will be calling for future needs! Ask for Mitch, and trust he will take care of what’s needed.

I really appreciate how smooth the whole process went. I also appreciate how patient Dan F. was with all my changes from wanting only ductwork to getting a whole new HVAC system with custom ductwork. Everyone who assisted were very knowledgeable and made me feel comfortable in the decisions I made. No one pressured me to make a decision. The price was also the best price and value out of all six companies I got quotes from. The install was quick and the technicians, Austin and Shannon, were very respectful and worked very efficiently together to get everything installed. I'm now glad to have a new HVAC system and ductwork that's not at a major risk of breaking down in a few years. Thank you for all your hard work!

Beyond happy with my experience with Classic Aire! From meeting with Nick about new furnace and A/C units, to Ian and Vante installing them.... all has been a fantastic and informative experience. They were professional and took the time to make sure it was all done correctly and I understood what was completed. I have found my new HVAC professionals from here on out!! Thank you so much!!! 😁😁😁